Cover Image

QR Code

Customer satisfaction

Main Author:	Scott,Dru
Published:	Menlo park, Calif.: Crisp Publication Inc., 2005.
Edition:	3rd ed..
Series:	A Viva Crisp Fifty Minute Book
Subjects:	Customers satisfaction Customers relation

Similar Items

Customer satisfaction : practical tools for building important relationships Dru Scott.
by: Scott, Dru
Published: (2000)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system Michael D. Johnson, Anders Gustafsson..
by: Johnson, Michael D
Published: (2000)

Customer service : career success through customer satisfaction Paul R.Timm.
by: Timm, Paul R.
Published: (2001)

Customer care on trial : how company really treat their customers.

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program written by Jon Anton (Dr.), Debra Perkins (Dr.).
by: Anton, Jon
Published: (1997)

The power of customer service : a how-to-approach to successful customer service Paul R. Timm.
by: Timm, Paul R.
Published: (1989)

Creating customer loyalty by Manchester Open Learning.
Published: (1993)

Winning customer loyalty, Volume 2 : exceed customer expectations Paul R. Timm..
Published: (1999)

Customer experience innovation : how to get a lasting market edge Robert Dew with Cyrus Allen.
by: Dew, Robert
Published: (2018)

Winning customer loyalty, Volume 1 : eliminate customer turnoffs Paul R. Timm.
Published: (1999)

Emotion marketing : the Hallmark way of winning customers for life Scott Robinette and Claire Brand ; with Vicki Lenz..
by: Robinette, Scott
Published: (2001)

1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line Donna Greiner and Theodore B. Kinni.
by: Greiner, Donna
Published: (1999)

Customer orientation and market action Michael D. Johnson.
by: Johnson, Michael D.
Published: (1998)

Winning with customers : a playbook for B2B D. Keith Pigues, Jerry Alderman.
by: Pigues, D. Keith
Published: (2010)

The experience! : how to wow your customers and create a passionate workplace Lior Arussy.
by: Arussy, Lior
Published: (2002)

Pengurusan khidmat pelanggan : petua & teknik Rahmat Ismail.
by: Rahmat Ismail
Published: (2001)

The service providers Dana Yagil.
by: Yagil, Danah
Published: (2008)

Inbound customer callcenter design : management information systems Jon Anton, T. Richard Bennett and Richard Widdows.
by: Anton, Jon
Published: (1998)

Satisfying internal customers first! : a practical guide to improving internal and external customer satisfaction Richard Y. Chang, P. Keith Kelly.
by: Chang, Richard Y.
Published: (1994)

Satisfying internal customers first! : a practical guide to improving internal and external customer satisfaction Richard Y. Chang, P. Keith Kelly.
by: Chang, Richard Y.
Published: (1995)

Real marketers do it differently! Godfrey Harris, Gregrey Harris.
by: Harris, Godfrey,, 1937-
Published: (1992)

Telephone courtesy & customer service.
Published: (2001)

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth Janet Rubio and Patrick Laughlin.
by: Rubio, Janet
Published: (2002)

Finding the profit in customer satisfaction : translating best practices into bottom-line results Jonathan Barsky ; foreword by George M. C. Fisher.
by: Barsky, Jonathan
Published: (1999)

20 training workshops for customer service Sarah Cook.
by: Cook, Sarah
Published: (1990)

20 training workshops for customer service : vol.I Terry Gillen.
by: Gillen, Terry
Published: (1990)

Superior customer value in the new economy : concepts and cases William C. Johnson and Art Weinstein.
by: Johnson, William C.
Published: (2004)

Designing and delivering superior customer value : concepts, cases, and applications Art Weinstein and William C. Johnson.
by: Weinstein, Art
Published: (1999)

Pelanggan setia : pelanggan yang dapat membawa 100 pelanggan lain Md. Ali Berahim.
by: Md. Ali Berahim
Published: (2010)

Listen and win : how to keep customers coming back.

The market driven organization : understanding, attracting, and keeping valuable customers George S. Day.
by: Day, George S
Published: (1999)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs Bill Price, David Jaffe.
by: Price, Bill
Published: (2008)

Customer service writer, Cath Collins;
Published: (2007)

Sell the brand first : how to sell your brand and create lasting customer loyalty by Dan Stiff.
by: Stiff, Dan
Published: (2006)

Customer loyalty : how to earn it, how to keep it Jill Griffin.
by: Griffin, Jill

Kaizen strategies for customer care : how to create a powerful customer-care program and make it work Patricia Wellington.
by: Wellington, Patricia
Published: (1995)

Beyond customer service : effective programs for retaining your customers Richard F. Gerson.
by: Gerson, Richard F.
Published: (2004)

Why customers come back : how to create lasting customer loyalty Manzie R. Lawfer.
by: Lawfer, Manzie R.
Published: (2004)

Quality customer service.
Published: (2001)

Crafting customer value : the art and science Peter Duchessi.
by: Duchessi, Peter
Published: (2002)