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Superior customer value in the new economy : concepts and cases

Main Author: Johnson, William C.
Other Authors: Weinstein, Art
Published: Boca Raton, Fla.: CRC Press, 2004.
Edition:2nd ed..
Subjects:
Customer services -- > Management
Consumer satisfaction

KOLEKSI TERBUKA

Call Number: HF 5415.5 .J62 2004
Accession Item Category Format Status Notes
1100033539 Open Shelf Book AVAILABLE

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