Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
| Main Author: | |
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| Other Authors: | |
| Published: |
New York:
Customer Service Group,
1997.
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| Subjects: |
KOLEKSI TERBUKA
| Call Number: |
HF 5415.335 A634 |
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| Accession | Item Category | Format | Status | Notes |
|---|
| 1100000747 | Open Shelf | Book | AVAILABLE |