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| LEADER |
00762cam a2200193 7i4500 |
| 001 |
0000017400 |
| 005 |
20140604090000.0 |
| 020 |
# |
0 |
|a 0915910438
|
| 090 |
0 |
0 |
|a HF 5415.335
|b A634
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| 100 |
1 |
# |
|a Anton, Jon
|
| 245 |
1 |
0 |
|a Listening to the voice of the customer :
|b 16 steps to a successful customer satisfaction measurement program
|c written by Jon Anton (Dr.), Debra Perkins (Dr.).
|
| 260 |
# |
# |
|a New York:
|b Customer Service Group,
|c 1997.
|
| 300 |
# |
# |
|a 152 p.:
|b illo.;
|c 28 cm..
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 590 |
# |
# |
|a Pusat Pengajian Pembangunan Sosial dan Ekonomi
|
| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Consumer satisfaction --
|x Evaluation
|
| 700 |
1 |
1 |
|a Perkins,
|h Debra
|
| 999 |
|
|
|a 1100000747
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
