Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
| Main Author: | |
|---|---|
| Other Authors: | |
| Published: |
San Francisco:
Jossey-Bass,
c2000..
|
| Edition: | 1st ed.. |
| Series: | The University of Michigan Business School management series
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| Subjects: |
KOLEKSI TERBUKA
| Call Number: |
HF 5415.335 J68 |
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| Accession | Item Category | Format | Status | Notes |
|---|
| 1100001270 | Open Shelf | Book | AVAILABLE |
| 2000130162 | Open Shelf | Book | AVAILABLE |