APA Citation

Johnson, M. D., & Gustafsson. (2000). Improving customer satisfaction, loyalty, and profit: An integrated measurement and management system. San Francisco: Jossey-Bass.

Chicago Style Citation

Johnson, Michael D., and Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. San Francisco: Jossey-Bass, 2000.

MLA Citation

Johnson, Michael D., and Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. San Francisco: Jossey-Bass, 2000.

Warning: These citations may not always be 100% accurate.