Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
Main Author: | |
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Other Authors: | |
Published: |
New York:
Customer Service Group,
1997.
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Subjects: |
Physical Description: | 152 p.: illo.; 28 cm.. |
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Bibliography: | Includes bibliographical references and index |
ISBN: | 0915910438 |