Customer care on trial : how company really treat their customers.
Explores the importance of customer care based on the situation in shops and offices with the help of secret camera. Also explains the importance of first impressions, listening skills, and dealing with people, face to face and over the telephone.
| Corporate Author: | |
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| Language: | English |
| Published: |
Bromley, Kent:
TV Choice,
[n.d.].
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| Subjects: |
BILIK BAHAN SUMBER MEDIA
| Call Number: |
HF 5415.5 .C87 |
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| Accession | Item Category | Format | Status | Notes |
|---|
| 1100045960 | BAHAN SUMBER MEDIA | Video Compact Disc | FINAL PROCESSING |
| 1100018500 | BAHAN SUMBER MEDIA | Video | AVAILABLE |