Services marketing : integrating customer focus across the firm

Main Author: Zeithaml, Valarie A. (Author)
Other Authors: Gremler, Dwayne D., Bitner, Mary Jo
Published: Dubuque: McGraw-Hill Education, [2018]
Edition:Seventh edition
Subjects:

KOLEKSI TERBUKA

Call Number: HD 9980.5 .Z4 2018
Accession Item Category Format Status Notes
1100114732 Open Shelf Book AVAILABLE

KOLEKSI KHAS

Call Number: HD 9980.5 .Z4 2018
Accession Item Category Format Status Notes
1100114733 Reading List Book AVAILABLE