Services marketing : integrating customer focus across the firm

Main Author: Zeithaml, Valarie A.
Other Authors: Bitner,
Published: Boston: Irwin/McGraw-Hill, 2003.
Edition:3rd ed..
Subjects:

KOLEKSI TERBUKA

Call Number: HD 9980.5 Z48 2003
Accession Item Category Format Status Notes
1100016670 Open Shelf Book AVAILABLE
1100013517 Open Shelf Book AVAILABLE
1100022052 Open Shelf Book AVAILABLE