Services marketing : integrating customer focus across the firm

Main Author: Zeithaml, Valarie A.
Other Authors: Gremler, Dwayne D., Bitner, Mary Jo
Language:English
Published: New York: McGraw-Hill/Irwin (The McGraw-Hill Companies, Inc.), 2009.
Edition:5th ed..
Subjects:

KOLEKSI TERBUKA

Call Number: HD 9980.5 .Z4 2009
Accession Item Category Format Status Notes
1100077471 Open Shelf Book AVAILABLE