Services marketing : integrating customer focus across the firm

Main Author: Zeithaml, Valarie A. (Author)
Other Authors: Gremler, Dwayne D., Bitner, Mary Jo
Published: New York, NY: McGraw-Hill Education, [2018].
Edition:Seventh edition.
Subjects:

KOLEKSI KHAS

Call Number: HD 9980.5 .Z4 2018
Accession Item Category Format Status Notes
1100111369 Koleksi Buku Berbintik Merah (Red Spot) Book AVAILABLE

KOLEKSI TERBUKA

Call Number: HD 9980.5 .Z4 2018
Accession Item Category Format Status Notes
1100111368 Open Shelf Book AVAILABLE