Services marketing : integrating customer focus across the firm

Main Author: Zeithaml, Valarie A.
Other Authors: Bitner, Mary Jo, Gremier, Dwayne D.
Language:English
Published: New York: McGraw Hill, 2013.
Edition:6th ed..
Subjects:

KOLEKSI TERBUKA

Call Number: HD 9980.5 .Z4 2013
Accession Item Category Format Status Notes
1100098707 Open Shelf Book AVAILABLE