Cover Image

QR Code

Excellence in service : creating customer loyalty.

Corporate Author:	NETg
Published:	Naperville, Ill.: NETg, 2001.
Subjects:	Customer relations Customer loyalty Customer services

Similar Items

Customer loyalty : how to earn it, how to keep it Jill Griffin.
by: Griffin, Jill

Why customers come back : how to create lasting customer loyalty Manzie R. Lawfer.
by: Lawfer, Manzie R.
Published: (2004)

Winning customer loyalty, Volume 2 : exceed customer expectations Paul R. Timm..
Published: (1999)

Winning customer loyalty, Volume 1 : eliminate customer turnoffs Paul R. Timm.
Published: (1999)

Crafting customer value : the art and science Peter Duchessi.
by: Duchessi, Peter
Published: (2002)

The lifebelt : the definitive guide to managing customer retention John A. Murphy.
by: Murphy, John A.
Published: (2001)

1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your bottom line Donna Greiner and Theodore B. Kinni.
by: Greiner, Donna
Published: (1999)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system Michael D. Johnson, Anders Gustafsson..
by: Johnson, Michael D
Published: (2000)

Real marketers do it differently! Godfrey Harris, Gregrey Harris.
by: Harris, Godfrey,, 1937-
Published: (1992)

Pelanggan setia : pelanggan yang dapat membawa 100 pelanggan lain Md. Ali Berahim.
by: Md. Ali Berahim
Published: (2010)

Excellence in service : working with upset customers.
Published: (2001)

Excellence in service : communicating with your customers.
Published: (2001)

Excellence in service : providing superior customer service.
Published: (2001)

E-service : 24 ways to keep your customers when the competition is just a click away Ron Zemke, Tom Connellan.
by: Zemke, Ron
Published: (2001)

Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth Janet Rubio and Patrick Laughlin.
by: Rubio, Janet
Published: (2002)

Excellence in service : establishing service standards.
Published: (2001)

The eternal e-customer : how emotionally intelligent interfaces can create long-kasting customer reletionsships Bergeron Bryan.
by: Bergeron, Bryan
Published: (2001)

Making rain : the secrets of building lifelong client loyalty Andrew Sobel.
by: Sobel, Andrew
Published: (2003)

Excellence in service : fundamentals for employees.
Published: (2001)

Excellence in service : fundamentals for managers.
Published: (2003)

The experience effect : engage your customers with a consistent and memorable brand experience Jim Joseph.
by: Joseph, Jim
Published: (2010)

Sell the brand first : how to sell your brand and create lasting customer loyalty by Dan Stiff.
by: Stiff, Dan
Published: (2006)

Customer loyalty and supply chain management : business-to-business customer loyalty analysis Ivan Russo and Ilenia Confente..
by: Russo, Ivan, 1978-
Published: (2017)

Jeffrey Gitomer's little red book of selling : 12.5 principles of sales greatness : how to make sales forever Jeffrey H. Gitomer.
by: Gitomer, Jeffrey H.
Published: (2004)

Jeffrey Gitomer's little red book of sales answers : 99.5 real world answers that make sense, make sales, and make money Jeffrey H. Gitomer.
by: Gitomer, Jeffrey H.
Published: (2005)

Customer service writer, Cath Collins;
Published: (2007)

Creating customer loyalty by Manchester Open Learning.
Published: (1993)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits John A. Goodman with Scott M. Broetzmann.
by: Goodman, John A.
Published: (2019)

Beyond customer service : effective programs for retaining your customers Richard F. Gerson.
by: Gerson, Richard F.
Published: (2004)

Quality customer service.
Published: (2001)

Customer service reinvented : language of the Soul Datin Wira Dr. Hjh. Siti Hawa Mohd.
by: Siti Hawa Mohd, Datin Wira, Dr.,, 1954-
Published: (2020)

Good service is good business : 7 simple strategies for success Catherine DeVrye.
by: DeVrye, Catherine
Published: (2000)

Customer service : career success through customer satisfaction Paul R.Timm.
by: Timm, Paul R.
Published: (2001)

Kaizen strategies for customer care : how to create a powerful customer-care program and make it work Patricia Wellington.
by: Wellington, Patricia
Published: (1995)

Productivity and service quality : an essential reading for service providers Flora Han, Debbie Leong.
by: Han, Flora
Published: (1996)

The power of customer service : a how-to-approach to successful customer service Paul R. Timm.
by: Timm, Paul R.
Published: (1989)

Loyalty-based selling : the magic formula for becoming the #1 sales rep Tim Smith.
by: Smith, Tim
Published: (2001)

Customer relationship marketing : get to know your customers and win their loyalty Merlin Stone, Neil Woodcock and Liz Machtynger.
by: Stone, Merlin
Published: (2000)

Customer care on trial : how company really treat their customers.

The experience! : how to wow your customers and create a passionate workplace Lior Arussy.
by: Arussy, Lior
Published: (2002)