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| LEADER |
00942cam a2200253 7i4500 |
| 001 |
0000013380 |
| 005 |
20140615090000.0 |
| 020 |
# |
0 |
|a 0072312211
|
| 090 |
0 |
0 |
|a HD 9980.5
|b .Z48 2000
|
| 100 |
1 |
# |
|a Zeithaml, Valarie A.
|
| 245 |
1 |
0 |
|a Services marketing :
|b integrating customer focus across the firm
|c Valarie A. Zeithml, Mary Jo Bitner.
|
| 250 |
# |
# |
|a 2nd ed..
|
| 260 |
# |
# |
|a New York:
|b Irwin McGraw- Hill,
|c 2000.
|
| 300 |
# |
# |
|a 620 p.;
|c 25 cm..
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 590 |
# |
# |
|a Pusat Pengajian Perniagaan dan Pengurusan Maritim
|
| 650 |
0 |
0 |
|a Service industries --
|x Marketing
|
| 650 |
0 |
0 |
|a Marketing
|
| 650 |
0 |
0 |
|a Customer services
|
| 700 |
1 |
1 |
|a Bitner, Mary Jo.
|
| 999 |
|
|
|a 1000406607
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
| 999 |
|
|
|a 1000405415
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
| 999 |
|
|
|a 1000405414
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
| 999 |
|
|
|a 1000405413
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
