Services marketing : integrating customer focus across the firm

Main Author: Zeithaml, Valarie A.
Other Authors: Bitner, Mary Jo.
Published: New York: Irwin McGraw- Hill, 2000.
Edition:2nd ed..
Subjects:

KOLEKSI TERBUKA

Call Number: HD 9980.5 .Z48 2000
Accession Item Category Format Status Notes
1000406607 Open Shelf Book AVAILABLE
1000405415 Open Shelf Book AVAILABLE
1000405414 Open Shelf Book AVAILABLE
1000405413 Open Shelf Book AVAILABLE