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| LEADER |
00779cam a2200217 7i4500 |
| 001 |
0000079596 |
| 005 |
20140604090000.0 |
| 008 |
091230s1998 inu eng |
| 020 |
# |
0 |
|a 9781557531308
|
| 020 |
# |
0 |
|a 1557531307
|
| 090 |
0 |
0 |
|a HF 5415.335
|b .A5 1998
|
| 100 |
1 |
# |
|a Anton, Jon
|
| 245 |
1 |
0 |
|a Inbound customer callcenter design :
|b management information systems
|c Jon Anton, T. Richard Bennett and Richard Widdows.
|
| 250 |
# |
# |
|a 3rd ed..
|
| 260 |
# |
# |
|a West Lafayette, Indiana:
|b Ichor Business Books,
|c 1998.
|
| 300 |
# |
# |
|a xvi, 306 p.:
|b ill.;
|c 27 cm..
|
| 590 |
# |
# |
|a Pusat Pengajian Pembangunan Sosial dan Ekonomi
|
| 650 |
0 |
0 |
|a Customers satisfaction
|
| 700 |
1 |
1 |
|a Bennett. T. Richard
|
| 700 |
1 |
1 |
|a Widdows, Richard
|
| 999 |
|
|
|a 1100004128
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
