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Inbound customer callcenter design : management information systems

Main Author: Anton, Jon
Other Authors: Bennett. T. Richard, Widdows, Richard
Language:English
Published: West Lafayette, Indiana: Ichor Business Books, 1998.
Edition:3rd ed..
Subjects:
Customers satisfaction
Physical Description:xvi, 306 p.: ill.; 27 cm..
ISBN:9781557531308
1557531307

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