Anton, J., Bennett. T. Richard, & Widdows, R. (1998). Inbound customer callcenter design: Management information systems (3rd ed.). West Lafayette, Indiana: Ichor Business Books.
Chicago Style CitationAnton, Jon, Bennett. T. Richard, and Richard Widdows. Inbound Customer Callcenter Design: Management Information Systems. 3rd ed. West Lafayette, Indiana: Ichor Business Books, 1998.
MLA CitationAnton, Jon, Bennett. T. Richard, and Richard Widdows. Inbound Customer Callcenter Design: Management Information Systems. 3rd ed. West Lafayette, Indiana: Ichor Business Books, 1998.
Warning: These citations may not always be 100% accurate.