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| LEADER |
00790cam a2200217 7i4500 |
| 001 |
0000044646 |
| 005 |
20140604090000.0 |
| 008 |
120206s2004 -us eng |
| 020 |
# |
0 |
|a 9780566085383
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| 020 |
# |
0 |
|a 0566085380
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| 090 |
0 |
0 |
|a HF 5415.5
|b .C62 2004
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| 100 |
1 |
# |
|a Cook, Sarah
|
| 245 |
1 |
0 |
|a Measuring customer service effectiveness
|c Sarah Cook.
|
| 260 |
# |
# |
|a Aldershot, Burlington:
|b Gower Publishing,
|c 2004.
|
| 300 |
# |
# |
|a viii, 160 p.:
|b ill.;
|c 25 cm..
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 590 |
# |
# |
|a Pusat Pengajian Pembangunan Sosial dan Ekonomi
|
| 650 |
0 |
0 |
|a Customer services --
|x Quality control
|
| 650 |
0 |
0 |
|a Customer services --
|x Evaluation
|
| 650 |
0 |
0 |
|a Customer services --
|x Management
|
| 999 |
|
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|a 1100034142
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
