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Monitoring, measuring, and managing customer service

Main Author: Goodman, Gary S.
Published: San Francisco: Jossey-Bas, 2000
Subjects:
Customer servic -- > Manageme -- > Handbooks, manuals, etc.
Customer servic -- > Quality contr -- > Handbooks, manuals, etc.
Customer servic -- > Evaluati -- > Handbooks, manuals, etc.

KOLEKSI TERBUKA

Call Number: HF 5415.5 .G62 2000
Accession Item Category Format Status Notes
1000404467 Open Shelf Book AVAILABLE

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