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Monitoring, measuring, and managing customer service

Main Author: Goodman, Gary S.
Published: San Francisco: Jossey-Bas, 2000.
Subjects:
Customer servic -- > Manageme -- > Handbooks, manuals, etc.
Customer servic -- > Quality contr -- > Handbooks, manuals, etc.
Customer servic -- > Evaluati -- > Handbooks, manuals, etc.

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