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| LEADER |
00795cam a2200193 7i4500 |
| 001 |
0000000447 |
| 005 |
20140604090000.0 |
| 008 |
120202s2000 cau x eng |
| 020 |
0 |
0 |
|a 0787951390 (alk. paper)
|
| 090 |
0 |
0 |
|a HF 5415.5
|b .G62 2000
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| 100 |
1 |
0 |
|a Goodman, Gary S.
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| 245 |
1 |
0 |
|a Monitoring, measuring, and managing customer service
|c Gary S. Goodman.
|
| 260 |
0 |
0 |
|a San Francisco:
|b Jossey-Bas,
|c 2000.
|
| 300 |
# |
# |
|a xiii, 166 p.;
|c 25 cm..
|
| 590 |
# |
# |
|a Pusat Pengajian Perniagaan dan Pengurusan Maritim
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| 650 |
0 |
0 |
|a Customer servic --
|x Manageme --
|x Handbooks, manuals, etc.
|
| 650 |
0 |
0 |
|a Customer servic --
|x Quality contr --
|x Handbooks, manuals, etc.
|
| 650 |
0 |
0 |
|a Customer servic --
|x Evaluati --
|x Handbooks, manuals, etc.
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| 999 |
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|a 1000404467
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
