Cover Image

Measuring customer service effectiveness

Main Author: Cook, Sarah
Language:English
Published: Aldershot, Burlington: Gower Publishing, 2004.
Subjects:
Customer services -- > Quality control
Customer services -- > Evaluation
Customer services -- > Management
Physical Description:viii, 160 p.: ill.; 25 cm..
Bibliography:Includes bibliographical references and index
ISBN:9780566085383
0566085380

Similar Items