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| LEADER |
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| 005 |
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| 020 |
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0 |
|a 1560525231
|
| 090 |
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0 |
|a HF 5415.335
|b S425 2000
|
| 100 |
1 |
# |
|a Scott, Dru
|
| 245 |
1 |
0 |
|a Customer satisfaction :
|b practical tools for building important relationships
|c Dru Scott.
|
| 250 |
# |
# |
|a 3rd ed..
|
| 260 |
# |
# |
|a Menlo Park, Calif.:
|b Crisp Publications,
|c 2000.
|
| 300 |
# |
# |
|a viii, 118 p.:
|b ill.;
|c 26 cm.+.
|
| 490 |
0 |
0 |
|a A fifty-minute series book
|
| 504 |
0 |
0 |
|a Includes bibliographical references
|
| 590 |
# |
# |
|a Pusat Pengajian Pembangunan Sosial dan Ekonomi
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 650 |
0 |
0 |
|a Customer relations
|
| 999 |
|
|
|a 1100008135
|b CD-ROM
|c Bahan Pandang Dengar
|e BILIK BAHAN SUMBER MEDIA
|
| 999 |
|
|
|a 1100008134
|b Book
|c Bahan Pandang Dengar
|e KOLEKSI TERBUKA
|
