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| LEADER |
00924cam a2200241 7i4500 |
| 001 |
0000023389 |
| 005 |
20140604090000.0 |
| 010 |
# |
# |
|a 92034249
|
| 020 |
# |
0 |
|a 0844234540
|
| 090 |
0 |
0 |
|a HF 5415.3
|b D976
|
| 100 |
1 |
# |
|a Dutka, Alan
|
| 245 |
1 |
0 |
|a AMA handbook for customer satisfaction :
|b research, planning and implementation
|c Alan Dutka.
|
| 260 |
# |
# |
|a Lincolnwood, Ill., U.S.A.:
|b NTC Business Books,
|c 1994.
|
| 300 |
# |
# |
|a viii, 231 p.:
|b ill.;
|c 24 cm..
|
| 500 |
# |
# |
|a At head of title: American Marketing Association.
|
| 504 |
0 |
0 |
|a Includes bibliographical references (p. 219-222) and index
|
| 590 |
# |
# |
|a Pusat Pengajian Pembangunan Sosial dan Ekonomi
|
| 650 |
0 |
0 |
|a Consumer satisfaction --
|x Research
|
| 650 |
0 |
0 |
|a Consumers --
|x Research
|
| 710 |
2 |
1 |
|a American Marketing Asoociation
|
| 740 |
0 |
0 |
|a Customer satisfaction
|
| 740 |
0 |
0 |
|a Handbook for customer satisfaction
|
| 999 |
|
|
|a 1100007993
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
