AMA handbook for customer satisfaction : research, planning and implementation

Main Author: Dutka, Alan
Corporate Author: American Marketing Asoociation
Published: Lincolnwood, Ill., U.S.A.: NTC Business Books, 1994.
Subjects:

KOLEKSI TERBUKA

Call Number: HF 5415.3 D976
Accession Item Category Format Status Notes
1100007993 Open Shelf Book AVAILABLE