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Handbook of customer satisfaction and loyalty measurement

Main Author: Hill, Nigel, 1952-
Other Authors: Alexander, Jim
Language:English
Published: England: Gower Pub., 2000.
Edition:2nd ed..
Subjects:
Marketing research -- > Handbooks, manuals, etc.
Consumer satisfaction -- > Evaluation -- > Handbooks, manual, etc.

KOLEKSI TERBUKA

Call Number: HF 5415.335 .H5 2000
Accession Item Category Format Status Notes
1100003833 Open Shelf Book AVAILABLE

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