Customer-driven services management
| Main Author: | |
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| Language: | English |
| Published: |
New Delhi, India:
Response Books (a division of Sage Publication),
1999.
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| Subjects: |
| Item Description: | Includes bibliographical references and index |
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| Physical Description: | 333 p.: ill.; 23 cm.. |
| ISBN: | 0761993711 (US-HB) 076199372X (US-PB) 8170368413 (India-HB) 8170368421 (India-PB) |