|
|
|
|
| LEADER |
00699cam a2200193 7i4500 |
| 001 |
0000068019 |
| 005 |
20140604090000.0 |
| 008 |
090618s2008 njua b 001 0 eng |
| 020 |
# |
0 |
|a 9780132352215
|
| 020 |
# |
0 |
|a 0132352214
|
| 090 |
0 |
0 |
|a HF 5415.5
|b .K8 2008
|
| 100 |
1 |
# |
|a Kumar, V.,
|c 1957-
|
| 245 |
1 |
0 |
|a Managing customers for profit :
|b strategies to increase profits and build loyalty
|c V. Kumar..
|
| 260 |
# |
# |
|a Upper Saddle River, N.J.:
|b Wharton School Pub.,
|c 2008.
|
| 300 |
# |
# |
|a xx, 296 p.:
|b ill.;
|c 24 cm..
|
| 590 |
# |
# |
|a Pusat Pengajian Perniagaan dan Pengurusan Maritim
|
| 650 |
0 |
0 |
|a Profit
|
| 650 |
0 |
0 |
|a Customer relations --
|x Management
|
| 999 |
|
|
|a 1100066427
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
