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The customer management scorecard : managing CRM for profit

Main Author: Foss, Bryan
Other Authors: Stone, Merlin, Woodcocks, Neil
Published: London Sterling, VA: Kogan Page, 2003.
Subjects:
Customer relations -- > Management

KOLEKSI TERBUKA

Call Number: HF 5415.5 .F6 2003
Accession Item Category Format Status Notes
1100022108 Open Shelf Book AVAILABLE

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