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| LEADER |
00767cam a2200205 7i4500 |
| 001 |
0000034391 |
| 005 |
20140604090000.0 |
| 008 |
120202s2003 -uk x eng |
| 020 |
# |
0 |
|a 0749438959
|
| 090 |
0 |
0 |
|a HF 5415.5
|b .F6 2003
|
| 100 |
1 |
# |
|a Foss, Bryan
|
| 245 |
1 |
4 |
|a The customer management scorecard :
|b managing CRM for profit
|c Neil Woodcocks, Merlin Stone, Bryan Foss.
|
| 260 |
# |
# |
|a London Sterling, VA:
|b Kogan Page,
|c 2003.
|
| 300 |
# |
# |
|a xviii, 428 p.:
|b ill.;
|c 25 cm..
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 590 |
# |
# |
|a Pusat Pengajian Perniagaan dan Pengurusan Maritim
|
| 650 |
0 |
0 |
|a Customer relations --
|x Management
|
| 700 |
1 |
1 |
|a Stone, Merlin
|
| 700 |
1 |
1 |
|a Woodcocks, Neil
|
| 999 |
|
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|a 1100022108
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
