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| LEADER |
00732cam a2200193 7i4500 |
| 001 |
0000066507 |
| 005 |
20140604090000.0 |
| 008 |
081214s2008 eng |
| 020 |
# |
0 |
|a 9780470189085
|
| 090 |
0 |
0 |
|a HF 5415.335
|b .P7 2008
|
| 100 |
1 |
# |
|a Price, Bill
|
| 245 |
1 |
4 |
|a The best service is no service :
|b how to liberate your customers from customer service, keep them happy, and control costs
|c Bill Price, David Jaffe.
|
| 260 |
# |
# |
|a San Francisco:
|b Jossey-Bass,
|c 2008.
|
| 300 |
# |
# |
|a 312 p.;
|c 24 cm..
|
| 590 |
# |
# |
|a Pusat Pengajian Pembangunan Sosial dan Ekonomi
|
| 650 |
0 |
0 |
|a Customer services --
|x Management
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 700 |
1 |
1 |
|a Jaffe, David
|
| 999 |
|
|
|a 1100060882
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
