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| LEADER |
00714cam a2200217 7i4500 |
| 001 |
0000059466 |
| 005 |
20140604090000.0 |
| 008 |
080616s2007 eng |
| 020 |
# |
# |
|a 0814473687
|
| 020 |
# |
# |
|a 9780814473689
|
| 090 |
0 |
0 |
|a HF 5415.5
|b .B45 2007
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| 100 |
1 |
# |
|a Bell, Chip R.
|
| 245 |
1 |
0 |
|a Managing knock your socks off service
|c Chip R. Bell and Ron Zemke.
|
| 250 |
# |
# |
|a 2nd ed..
|
| 260 |
# |
# |
|a New York:
|b AMACOM,
|c 2007.
|
| 300 |
# |
# |
|a viii, 232 p.:
|b ill.;
|c 23 cm..
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 590 |
# |
# |
|a Pusat Pengajian Pembangunan Sosial dan Ekonomi
|
| 650 |
0 |
0 |
|a Customer services
|
| 700 |
1 |
1 |
|a Zemke, Ron
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| 999 |
|
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|a 1100056028
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
