Hello! And Every Little Thing That Matters /
We're often told 'Don't sweat the small stuff' but in customer service, author Kate Edwards reminds us that the small stuff is exactly what customers remember and gives them a reason to become regulars. It all starts with 'Hello,' which not only requires a response but...
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| Language: | English |
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New York :
Palgrave Macmillan US : Imprint: Palgrave Macmillan,
2016.
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| Edition: | 1st ed. 2016. |
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| Online Access: | https://doi.org/10.1057/9781137489715 |