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| LEADER |
01125cam a2200289 7i4500 |
| 001 |
0000132924 |
| 005 |
20190623090000.0 |
| 008 |
190430c20182018-uka x 0 eng |
| 020 |
# |
0 |
|a 9781138658547 Hardback
|
| 040 |
# |
# |
|a UMT
|
| 090 |
0 |
0 |
|a HD 9980.5
|b .S6 2018
|
| 100 |
1 |
# |
|a Smit, Bert
|e author
|
| 245 |
1 |
0 |
|a Sustainable customer experience design :
|b co-creating experiences in events, tourism and hospitality
|c Bert Smit and Frans Melissen..
|
| 264 |
# |
1 |
|a Abingdon, Oxon:
|b Routledge,
|c 2018.
|
| 264 |
# |
4 |
|c ♭2018.
|
| 300 |
# |
# |
|a xii, 286 pages:
|b illustrations some colour;
|c 25 cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index.
|
| 590 |
# |
# |
|a Pusat Pengajian Perniagaan & Pengurusan Maritim
|
| 650 |
0 |
0 |
|a Hospitality industry --
|x Customer services
|
| 650 |
0 |
0 |
|a Tourism --
|x Customer services
|
| 650 |
0 |
0 |
|a Special events industry --
|x Customer services
|
| 650 |
0 |
0 |
|a Service industries --
|x Customer services
|
| 700 |
1 |
1 |
|a Melissen, Frans
|
| 999 |
|
|
|a 1100105768
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
