Smit, B., & Melissen, F. (2018). Sustainable customer experience design: Co-creating experiences in events, tourism and hospitality. Abingdon, Oxon: Routledge.
Chicago Style CitationSmit, Bert, and Frans Melissen. Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality. Abingdon, Oxon: Routledge, 2018.
MLA CitationSmit, Bert, and Frans Melissen. Sustainable Customer Experience Design: Co-creating Experiences in Events, Tourism and Hospitality. Abingdon, Oxon: Routledge, 2018.
Warning: These citations may not always be 100% accurate.