Description: Process improvement and quality management in the retail industry

Main Author:	George, Stephen
Other Authors:	Thomas, Chris, Weimerskirch, Arnold
Language:	English
Published:	Hoboken, N.J.: Wiley, 2006.
Subjects:	Retail trade -- > Management Total quality management

Physical Description:	xiii, 242 p.: ill.; 24 cm..
Bibliography:	Includes bibliographical references and index
ISBN:	9780471723233 0471723231