Similar Items

• Marketing services : competing through quality Leonard L. Berry, A. Parasuraman.
  by: Berry, Leonard L.
  Published: (2005)
• Services marketing : Text and cases Rajendra Nargundkar.
  by: Nargundkar, Rajendra
  Published: (2006)
• Effective client management in professional service : how to build successful client relationships Jack Berkovi.
  by: Berkovi, Jack
  Published: (2014)
• Services marketing Christopher H. Lovelock.
  by: Lovelock, Christopher H.
  Published: (1996)
• Quality of service : making it really work Bo Edvardsson, Bertil Thomasson and John Ovretveit.
  by: Edvardsson, Bo
  Published: (1994)