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Marketing services : competing through quality

Main Author: Berry, Leonard L.
Other Authors: Parasuraman,
Published: Princeton , NJ: Recording for the Blind & Dyslexic, 2005.
Subjects:
Customer services
Service industries -- > Marketing

KOLEKSI TERBUKA

Call Number: HF 5415.5 B4
Accession Item Category Format Status Notes
1100037359 Open Shelf Book AVAILABLE

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