Quality and performance excellence : management, organization, and strategy
| Main Author: | |
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| Published: |
Mason, OH:
Thomson Business and Economics,
2008.
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| Edition: | 5th ed.. |
| Subjects: |
| Physical Description: | x, 502 p.: ill.; 24 cm.. |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0324381328 (pbk.) 9780324381320 (pbk.) |