Description: Mengendali aduan pelanggan :

Main Author:	Denham, Jennifer
Other Authors:	Mohd Rizal Saidin
Language:	English
Published:	Kuala Lumpur: Pearson Malaysia, 2003.
Series:	Rahsia kejayaan
Subjects:	Customer relations Consumer complaints Consumer behavior Consumer complaints -- > Handbooks, manuals, etc.

Physical Description:	ix, 250 p.: ill.; 21 cm..
Bibliography:	Includes bibliographical references and index
ISBN:	9832473845 9789832473848