Performance driven CRM : how to make your customer relationship management vision a reality
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| Other Authors: | |
| Language: | English |
| Published: |
Ontario:
John Wiley & Sons Canada,
2002.
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| Physical Description: | xx, 272 p.: ill.; 24 cm.. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0470831618 |