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The invisible customer : strategies for sucessful customer service down the wire

Main Author: Clegg, Brian
Published: London: Kogan Page, 2000.
Subjects:
Customer relations
Call centers -- > Customer services
Electronic commerce -- > Customer services

KOLEKSI TERBUKA

Call Number: HE 8788 .C5 2000
Accession Item Category Format Status Notes
2000131191 Open Shelf Book AVAILABLE

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