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| LEADER |
00644cam a2200181 7i4500 |
| 001 |
0000016928 |
| 005 |
20140604090000.0 |
| 008 |
120202s2000 enk x eng |
| 020 |
# |
0 |
|a 0273635778
|
| 090 |
0 |
0 |
|a HF 5415.5
|b .H6 2000
|
| 100 |
1 |
# |
|a Horovitz, Jacques
|
| 245 |
1 |
4 |
|a The seven secrets of service strategy
|c Jacques Horovitz.
|
| 260 |
# |
# |
|a Harlow:
|b Pearson Education Limited,
|c 2000.
|
| 300 |
# |
# |
|a xiv, 140 p.:
|b ill.;
|c 24 cm..
|
| 504 |
0 |
0 |
|a Includes bibliographical references and index
|
| 590 |
# |
# |
|a Pusat Pengajian Perniagaan dan Pengurusan Maritim
|
| 650 |
0 |
0 |
|a Customer services
|
| 999 |
|
|
|a 1100000420
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
