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| LEADER |
00715cam a2200193 7i4500 |
| 001 |
0000013208 |
| 005 |
20140604090000.0 |
| 020 |
# |
0 |
|a 0814406068
|
| 090 |
0 |
0 |
|a HF 5415.525
|b .Z4 2001
|
| 100 |
1 |
# |
|a Zemke, Ron
|
| 245 |
1 |
0 |
|a E-service :
|b 24 ways to keep your customers when the competition is just a click away
|c Ron Zemke, Tom Connellan.
|
| 260 |
# |
# |
|a New York:
|b AMACOM, American Management Association,
|c 2001.
|
| 300 |
# |
# |
|a viii, 341 p.:
|b ill.;
|c 24 cm..
|
| 504 |
0 |
0 |
|a Includes bibliographical references
|
| 590 |
# |
# |
|a Pusat Pengajian Pembangunan Sosial dan Ekonomi
|
| 650 |
0 |
0 |
|a Internet marketing
|
| 650 |
0 |
0 |
|a Customer loyalty
|
| 700 |
1 |
1 |
|a Connellan, Thomas K.
|
| 999 |
|
|
|a 1000405946
|b Book
|c Open Shelf
|e KOLEKSI TERBUKA
|
