Customer Loyalty in Third Party Logistics Relationships Findings from Studies in Germany and the USA /
Challenged by increasing competition and globalization, third party logistics service providers (3PLs) can become more successful by focusing on customer loyalty. Within long-term customer relationships, 3PLs can offer more advanced logistics services, mitigate the risk of substitution, realize high...
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| Language: | English |
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Heidelberg :
Physica-Verlag HD : Imprint: Physica,
2007.
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| Edition: | 1st ed. 2007. |
| Series: | Contributions to Management Science,
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| Online Access: | https://doi.org/10.1007/978-3-7908-1904-5 |