Global Perspectives on Service Science: Japan
This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity. A multi-disciplinary approach to Servic...
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| Other Authors: | , , |
| Language: | English |
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New York, NY :
Springer New York : Imprint: Springer,
2016.
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| Edition: | 1st ed. 2016. |
| Series: | Service Science: Research and Innovations in the Service Economy,
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| Subjects: | |
| Online Access: | https://doi.org/10.1007/978-1-4939-3594-9 |
Table of Contents:
- Introduction
- Service Innovation in Japan and Service-Dominant Logic
- Context Management Approach to Value Co-Creation: Toward Dynamic Process Model of Customer as Value Co-Creator
- Human Behavior Observation for Service Science
- Community-based participatory service engineering: Case studies and technologies
- Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking
- Wants Chain Analysis: Analysis and design methods of social systems taking into consideration the diversity of people’s needs
- Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport
- Service Design in Tourism: Encouraging a cooperative relationship between professional design and non-professional design
- Value Co-Creation Process and Value Orchestration Platform
- Formalizing expert knowledge through machine learning
- Agent-based Simulation for Service Science
- Temporal-Spatial Collaboration Support for Nursing and Caregiving Services
- Quest for Equation of Life: Scientific Constraints on How We Spend our Time
- The Spread of Services and Consumer Value Co-Creation
- Sustainability and Scalability in Japanese Creative Services
- Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-based Approach
- R&D servitization in the manufacturing industry
- MANGA-case training for global service science
- Creation of Service Science Curriculum for Customer-Oriented Business Innovation
- Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan.