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Become ITIL Foundation Certified in 7 Days Learning ITIL Made Simple with Real-life Examples /

Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample qu...

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Main Author: Krishna Kaiser, Abhinav. (Author, http://id.loc.gov/vocabulary/relators/aut)
Corporate Author: SpringerLink (Online service)
Language:English
Published: Berkeley, CA : Apress : Imprint: Apress, 2017.
Edition:1st ed. 2017.
Subjects:
Application software.
Computer hardware.
Computer communication systems.
Architecture, Computer.
Operating systems (Computers).
Computer security.
Computer Applications.
Computer Hardware.
Computer Communication Networks.
Computer System Implementation.
Operating Systems.
Systems and Data Security.
Online Access:https://doi.org/10.1007/978-1-4842-2164-8
Table of Contents:
  • Chapter 1: Service Management as a Practice
  • Chapter 2: ITIL Service Lifecycle
  • Chapter 3: Generic Concepts of ITIL and IT Service Management. Chapter 4: Service Strategy
  • Chapter 5: Service Design
  • Chapter 6: Service Transition
  • Chapter 7: Service Operations
  • Chapter 8: Continual Service Improvement
  • Chapter 9: ITIL Foundation Exam Tips and FAQs.

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