Language Put to Work The Making of the Global Call Centre Workforce /
This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigat...
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| Language: | English |
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London :
Palgrave Macmillan UK : Imprint: Palgrave Macmillan,
2017.
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| Edition: | 1st ed. 2017. |
| Series: | Dynamics of Virtual Work
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| Online Access: | https://doi.org/10.1057/978-1-349-95244-1 |
Table of Contents:
- Introduction: The Subterranean Stream
- 1. Communicative Capitalism and Call Centre Labour
- 2. Labour's Resistance in the Call Centre
- 3. The Making of the Call Centre Cybertariat
- 4. The Migration of Struggle
- 5. The Organization of Autonomy
- 6. The Making and the Unmaking of the Global Call Centre Workforce.